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VMware ST7-EPL-2M-PSSS-C Support and Subscription Production - Technical Support

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SKU:
ST7-EPL-2M-PSSS-C
  • 24×7 remote and on-site support
  • Multi-vendor solutions & services
  • Local billing in 33+ countries
  • Competitive Price
The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
Product DescriptionVMware Support and Subscription Production - technical support - for VMware vSAN Enterprise Plus - 2 months
Service & SupportTechnical support
Service IncludedEmergency phone consulting
Full Contract Period2 months
Response Time30 min
Service Availability24 hours a day / 7 days a week
Software TitleVMware vSAN Enterprise Plus
Version7
License TypeUpgrade license
License Qty1 processor
Upgrade fromVMware vSAN 7 Standard
General 
TypeTechnical support
Service IncludedEmergency phone consulting
Full Contract Period2 months
Response Time30 min
Service Availability24 hours a day / 7 days a week
Software 
Software TitleVMware vSAN Enterprise Plus
Installation TypeLocally installed
Version7
License TypeUpgrade license
License Qty1 processor
Upgrade fromVMware vSAN 7 Standard
Details 
Service & SupportEmergency phone consulting - 2 months - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Phone consulting - 2 months - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2
Phone consulting - 2 months - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3
Phone consulting - 2 months - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4
E-mail consulting - 2 months
Web knowledge base access - 2 months
Web support - 2 months
New releases update - 2 months
Remote monitoring - 2 months
Technical support - 2 months - on-site - severity critical
Custom Solutions
Competative Prices
Global Logistics
24*7*365 Support